Terms of Service

My Meds UK - Effective Date: January 2025

Document Information

Effective Date: January 2025

Last Updated: January 2025

Document Version: 1.0

1. INTRODUCTION

Welcome to My Meds UK ("we," "our," "us," or the "App"). These Terms of Service ("Terms") govern your access to and use of the My Meds UK mobile application and related services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.

1.1 Service Provider Information

  • Company Name: My Meds UK
  • Registered Office: [Your UK Business Address]
  • Company Registration Number: [If applicable]
  • Contact Email: support@mym3ds.com
  • Data Controller: My Meds UK

2. ELIGIBILITY

2.1 Age Requirements

You must be at least 18 years old to use this Service. By using the Service, you represent and warrant that you are 18 years of age or older.

2.2 Geographic Restrictions

This Service is primarily intended for users in the United Kingdom. Information provided is based on UK medical regulations and MHRA (Medicines and Healthcare products Regulatory Agency) data.

3. DESCRIPTION OF SERVICE

3.1 Core Features

My Meds UK provides:

  • Access to MHRA-approved medication information
  • Drug interaction checking tools
  • AI-powered medication assistance
  • Access to official Summary of Product Characteristics (SPC) and Patient Information Leaflets (PIL)
  • Search functionality for UK-licensed medications

3.2 Data Source

All medication information is sourced from the UK Medicines and Healthcare products Regulatory Agency (MHRA) database and official regulatory documents.

3.3 Medical Information Only

IMPORTANT: This Service provides information only. It does NOT provide medical advice, diagnosis, or treatment. See Section 4 for full Medical Disclaimer.

4. MEDICAL DISCLAIMER

4.1 Not Medical Advice

THE SERVICE DOES NOT PROVIDE MEDICAL ADVICE. All content, including text, graphics, images, and information available through the Service is for general informational purposes only.

4.2 Professional Consultation Required

  • Always seek the advice of your physician or other qualified healthcare provider with any questions regarding a medical condition or medication.
  • Never disregard professional medical advice or delay seeking it because of something you have read in this App.
  • If you think you may have a medical emergency, call 999 or go to the nearest emergency department immediately.

4.3 No Doctor-Patient Relationship

Use of this Service does not create a doctor-patient relationship between you and My Meds UK or any healthcare provider.

4.4 Accuracy and Currency

While we strive to provide accurate and up-to-date information from MHRA sources:

  • Medical information changes frequently
  • Individual circumstances vary
  • Drug information may be updated after publication
  • Always verify information with your healthcare provider or pharmacist

4.5 AI-Generated Content

The Service uses AI technology to provide information. AI responses:

  • May contain errors or inaccuracies
  • Should be verified with official sources
  • Do not constitute medical advice
  • Are generated based on available data and may not reflect recent updates

5. SUBSCRIPTION AND PAYMENT TERMS

5.1 Free Trial

  • New users may be offered a free trial period (typically 14 days)
  • No charges during the trial period
  • You may cancel anytime during the trial without charge
  • After the trial, you will be automatically charged unless you cancel

5.2 Subscription Pricing

  • Monthly Subscription: £9.99 per month
  • Prices include applicable VAT
  • Prices are subject to change with 30 days' notice

5.3 Billing and Renewal

  • Subscriptions automatically renew unless cancelled
  • You will be charged via your Apple ID account
  • Payment is charged at confirmation of purchase
  • Subscription automatically renews 24 hours before the end of the current period
  • You can manage or cancel subscriptions in your Apple ID Account Settings

5.4 Cancellation

  • You may cancel your subscription at any time
  • Cancellation takes effect at the end of the current billing period
  • No refunds for partial periods
  • After cancellation, you retain access until the end of the paid period

5.5 Refunds

Refunds are handled according to Apple's App Store refund policy. To request a refund, contact Apple Support directly. We do not process refunds directly.

6. USER OBLIGATIONS

6.1 Account Security

  • Keep your Apple ID credentials secure
  • Do not share your account with others
  • Notify us immediately of any unauthorized use

6.2 Prohibited Uses

You must NOT:

  • Use the Service for any unlawful purpose
  • Provide false or misleading information
  • Use the Service to harm others
  • Attempt to circumvent security measures
  • Reverse engineer or decompile the App
  • Use the Service to practice medicine without a license
  • Sell, rent, or redistribute medication information commercially
  • Use automated systems to scrape or download content
  • Impersonate any person or entity

6.3 Compliance

You agree to comply with all applicable UK laws and regulations while using the Service.

7. INTELLECTUAL PROPERTY

7.1 Our IP

The Service, including all content, features, and functionality, is owned by My Meds UK and is protected by UK and international copyright, trademark, and other intellectual property laws.

7.2 MHRA Data

Medication data is sourced from the MHRA and UK government databases, which are subject to the Open Government Licence v3.0. We acknowledge this source and comply with the licence terms.

7.3 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for personal, non-commercial purposes in accordance with these Terms.

7.4 Restrictions

You may not:

  • Copy, modify, or create derivative works
  • Reverse engineer the App
  • Remove any copyright or proprietary notices
  • Use our trademarks without permission

8. PRIVACY AND DATA PROTECTION

8.1 GDPR and UK GDPR Compliance

We process your personal data in accordance with:

  • General Data Protection Regulation (GDPR)
  • UK GDPR (Data Protection Act 2018)
  • Privacy and Electronic Communications Regulations (PECR)

8.2 Privacy Policy

Our Privacy Policy explains how we collect, use, and protect your data. By using the Service, you also agree to our Privacy Policy.

8.3 Data Processing

We act as a Data Controller for personal data collected through the Service. Details of data processing are in our Privacy Policy and Data Processing Agreement.

9. THIRD-PARTY SERVICES

9.1 Apple Services

This App is distributed via the Apple App Store and uses:

  • Sign in with Apple for authentication
  • Apple In-App Purchases for subscriptions
  • Apple is not responsible for the Service or content

9.2 OpenAI Services

We use OpenAI's API for AI-powered features. By using AI features, you acknowledge:

  • Data may be processed by OpenAI in accordance with their terms
  • AI responses are generated automatically and may contain errors
  • OpenAI's terms and privacy policy apply to data processed by their API

9.3 Third-Party Links

The Service may contain links to third-party websites. We are not responsible for third-party content or practices.

10. DISCLAIMERS AND LIMITATIONS OF LIABILITY

10.1 "AS IS" Basis

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy, completeness, or reliability of information

10.2 No Guarantee of Availability

We do not guarantee that the Service will be:

  • Uninterrupted or error-free
  • Free from viruses or harmful components
  • Accurate or up-to-date at all times

10.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY UK LAW:

We shall not be liable for any:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, or use
  • Personal injury or death (except where caused by our negligence)
  • Damages arising from reliance on medical information

Our total liability shall not exceed the amount you paid us in the 12 months before the claim (or £100, whichever is greater).

10.4 Exceptions

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded under UK law

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless My Meds UK, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of another
  • Any medical decisions made based on information from the Service

12. TERMINATION

12.1 By You

You may stop using the Service at any time and cancel your subscription through your Apple ID settings.

12.2 By Us

We may suspend or terminate your access immediately, without notice, for:

  • Violation of these Terms
  • Fraudulent or illegal activity
  • Prolonged inactivity
  • Risk to other users or the Service

12.3 Effect of Termination

Upon termination:

  • Your right to use the Service ceases immediately
  • You remain liable for all charges incurred
  • Sections that should survive termination will remain in effect

13. CHANGES TO TERMS

13.1 Modifications

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

  • In-app notification
  • Email (if provided)
  • Posting updated Terms with a new "Last Updated" date

13.2 Acceptance

Continued use of the Service after changes constitutes acceptance of the modified Terms. If you do not agree, you must stop using the Service.

14. GOVERNING LAW AND JURISDICTION

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

14.2 Jurisdiction

Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14.3 Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under UK law.

15. DISPUTE RESOLUTION

15.1 Informal Resolution

Before initiating formal proceedings, please contact us at support@mym3ds.com to attempt informal resolution.

15.2 Alternative Dispute Resolution

As a UK consumer, you may refer unresolved disputes to:

  • Citizens Advice Consumer Service
  • Alternative dispute resolution providers approved by the UK government

16. MISCELLANEOUS

16.1 Entire Agreement

These Terms, together with our Privacy Policy and other referenced policies, constitute the entire agreement between you and My Meds UK.

16.2 Severability

If any provision is found unenforceable, the remaining provisions continue in full force.

16.3 Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right.

16.4 Assignment

You may not assign these Terms. We may assign our rights and obligations without restriction.

16.5 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control (including pandemics, government actions, natural disasters).

16.6 Language

These Terms are in English. Any translation is for convenience only; the English version governs.

17. CONTACT INFORMATION

For questions about these Terms, please contact us:

  • Email: support@mym3ds.com
  • Postal Address: [Your UK Business Address]
  • Data Protection Officer: dpo@mym3ds.com

For complaints or data protection inquiries, see our Contact & Complaints Policy.

18. ACKNOWLEDGMENT

BY CLICKING "ACCEPT" OR BY ACCESSING OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

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Document Version: 1.0

Effective Date: January 2025

Last Reviewed: January 2025

Copyright © 2025 My Meds UK. All rights reserved.